Quality Control & Management

A policy driven management system
Most relocation management systems are based on removal systems that are process driven. However, most clients have requirements that are policy driven and the two are not necessarily compatible. Robinsons’ relocation case management system, called ‘Firecore’, resolves this issue. Rather than process, Firecore is designed around client’s relocation move types, e.g. Short-term assignments, commuters etc., reflecting each move type’s service entitlements, suppliers to be used, documentation, workflows and budgets. Upon receiving an instruction the case advisor simply selects the move type for that case. In so doing all the specific information relating to that move type is created in the case. This system provides you with the assurance that we only deliver what your employee is entitled to and in the way you want.

A web based management system
Being a truly web based system, Firecore allows virtual teams to work together, managing, creating and completing tasks and activities across companies and geographies, bringing users to the data /documents rather than sending versions of the these to users, speeding up response times and improving consistency.

Focused Supply Chain Management

• Each is chosen extremely carefully. Benchmarking excercises are carried out yearly to ensure they offer our clients maximum value for money.
• The proven quality of their customer service and demonstrable capacity to work with each other and with us to ensure a seamless and consistent service is assessed after every relocation.
• "Unlike many relocation companies, we use only one supplier for any given service. This not only reflects the trust we have in our partners but also allows Robinsons to create a dedicated team and a real team ethic for the benefit of our clients."

Continuous improvement philosophy

No matter how well we think we are doing, trying to find ways to improve is embedded in our culture. This is reflected in:

• How we capture client and customer feedback, (using on-line performance questionnaires and regular review meetings), and then assess and implement recommendations.
• Our continous review and development of technology to better serve our clients.
• Our pro-active approach to improvement, such as visiting fellow one-group members to learn how they have delighted their clients and customers.